COMPANY INFO
FAQ
Q:Why choose Total Comics?
A: 1. Founded on 2007,More than 17 years Experience supplying to World wide distributors and Retailers.
2. Greatest Varity, 1000+ new arrivals are updated every week.
3. No MOQ on each product, you can mix hundreds of items with any quantity.
4.We own a shipping company, offering all kinds of shipping&tarrifs soloutions with lowest prices.
5.Excellet Customer service with Full guarantee for all shipments, You will get full refund for any shipments that don't turn up on time
Q: WHERE does Total Comics Company locates
A: We locates in Guangzhou,China, the world factory and logistics &transportation center
Q: How to order?
A: Firstly register a username and then place the order online
Q: Why there are out of stock items?
A: We are having tens of thousands products published, Inventory is changing day by day, the main reason is we want to ship within 10 days,and it doesn’t worth waiting longer time for a few items restocking.
Q: How do we deal with the items which was paid ,but not arrived?
A: Please contact the customer service, We will credit in the next purchase or offering a refund.
Q: How do we deal with the items which are defective or damaged in transit ?
A: Contacting the customer service, normally you’ll get the items reshipped for free in the next purchase,or getting a refund.
Q: How about the shipping rate?
A: For Customers in U.S.A ,Normally the import tax was free, Yes, the only thing you have to do is waiting the delivery.
Order value from 500-2000$, UPS/DHL Express is suggested,5-7 days delivery, shipping costs 35-60% of the order value depends on different items with different dimension&weight. 170$-300$ shipping for an order of 500$ for example.
For order value Above 2000$, UPS ground service(21-30 days delivery) is a good option if you are not in a hurry,
Shipping rate 10-20% of the order value according to the different items, for example, an order of 5,000$, you are paying only around 500$-800$ shipping.and the import tax and delivery service is included.
For customers in U.K and EU, Australia(Free tax for 1000AUD)&Canada, Shipping rate is similar as U.S.A but the Seacargo service is much slower,it takes around 1-2 months. And the import tax was not included.normally you’ll pay the tax when the shipping arrives the destination country.(Tax ID is needed before we ship,if you don’t have one, we can help to prepay here)
Basically Shipping rate is different from different seasons ,and different places.usually ,Non-Peak Season is cheaper than Peak-Season.
Q: Can I get the items safely?
A: Sure thing. You’ll get the items without any problem.
Q: Do I need to pay the tax in our country?
A: Different countries has different tarrifs policy.Most of countries are charging import tax.
For U.S and European Customers we have Tax Prepaid service, the tarrifs can be covered in the shipping cost.
We are experienced in dealing with the customs declaration and know how to minimize the tarrifs costs.